Sales Policy

Effective Date: December 31, 2024

Address: 10 W Lewis Ave, Milan, Michigan

Phone: (989) 643-5549

Email: info@fithato.net

Website:

At FITHATO, we are committed to providing our customers with a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions related to purchases made through our website.

1. Product Availability and Descriptions

  • Availability: All products are subject to availability. We strive to keep our inventory updated, but in the event an item is out of stock, we will notify you as soon as possible and provide options for replacement or refund.

  • Descriptions: We aim to provide accurate and detailed descriptions of our products. However, colors and sizes may vary slightly due to individual monitor settings and natural variations in the products.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure the accuracy of our pricing, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed with the correct price or cancel your order.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payment is required at the time of purchase.

3. Order Processing and Shipping

  • Order Processing: Orders are typically processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has been shipped.

  • Shipping: We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on the destination and shipping method selected. We are not responsible for any delays caused by the shipping carrier.

4. Returns and Refunds

  • Returns: Please refer to our Refund and Returns Policy for detailed information on how to initiate a return.

  • Refunds: Refunds are issued once the returned item is received and inspected. Please allow a certain number of days for the refund to be processed and appear in your account.

5. Order Cancellations

  • Cancellation Policy: Orders can be canceled within 24 hours of placement. To cancel an order, please contact us at info@fithato.net with your order number. After 24 hours, orders may already be processed for shipment and may not be eligible for cancellation.

6. Customer Support

  • Contact Us: If you have any questions or concerns about your purchase, our customer support team is here to help. Please contact us at info@fithato.net or call (989) 643-5549.

7. Sales Tax

  • Sales Tax: Applicable sales tax will be added to orders shipped to addresses within jurisdictions where we are required to collect tax. The amount of tax is based on the current tax rate for the destination address.

8. International Orders

  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.