Sales Policy

Effective Date: September 29, 2025

Welcome to Fithato.net. This Sales Policy outlines the terms and conditions governing all purchases made through our website. By placing an order with us, you agree to abide by the terms set forth below, ensuring a transparent and smooth shopping experience for our premium women’s leather footwear.

1. Product Information and Availability

  • Accuracy of Descriptions: We strive for utmost accuracy in describing our high-end women’s leather shoes, including materials, features, and sizes. While we make every effort to display colors and textures precisely, variations may occur due to monitor settings and the natural characteristics of genuine leather.
  • Pricing: All prices displayed on Fithato.net are in GBP (£) and are subject to change without prior notice. Prices do not include shipping fees or applicable taxes, which will be calculated and added at checkout. We reserve the right to correct any pricing errors or omissions at any time.
  • Stock Availability: All products are subject to availability. We continuously update our stock levels, but in the rare event that an item you ordered is unavailable after purchase, we will promptly notify you and offer an alternative or a full refund.

2. Ordering and Payment

  • Order Acceptance: Your order on Fithato.net constitutes an offer to purchase a product. All orders are subject to our acceptance. An order confirmation email signifies that we have received your order, but it does not confirm acceptance. Your order is formally accepted when we dispatch the product to you.
  • Payment Methods: We accept major credit/debit cards and other secure payment methods as indicated on our website. Full payment is required before your order is dispatched. By placing an order, you confirm that you are authorized to use the designated payment method.
  • Order Cancellation by Fithato: We reserve the right to cancel any order if we suspect fraudulent activity, if a product is out of stock, or due to errors in pricing or product descriptions. In such cases, we will promptly notify you and issue a full refund.

3. Shipping and Delivery

  • Shipping Costs & Times: Shipping fees and estimated delivery times for our luxury women’s leather shoes vary based on your location and chosen shipping method. Detailed information is available on our dedicated Shipping Policy page.
  • International Shipments: For international orders, customers are responsible for any customs duties, taxes, or import fees levied by their respective countries. These charges are not included in the product price or shipping cost.
  • Risk of Loss: The risk of loss for items purchased from Fithato.net passes to you upon our delivery to the shipping carrier.

4. Returns, Refunds, and Exchanges

  • Customer Satisfaction: Your satisfaction with our premium leather footwear is paramount. If you are not entirely satisfied with your purchase, you may return eligible items.
  • Policy Details: Please refer to our comprehensive Refund and Returns Policy for detailed information on eligibility, the return process, shipping costs for returns, refund processing times, and exchange options.
  • Condition for Return: All returns must be initiated within 30 days of receipt, and items must be unworn, unused, with all original tags, and in their original packaging.

5. Product Warranty

  • Craftsmanship Guarantee: Fithato.net stands by the exceptional craftsmanship of our women’s leather shoes. We guarantee that our products are free from defects in materials and workmanship for a period of six (6) months from the date of purchase.
  • Warranty Exclusions: This warranty does not cover damage resulting from normal wear and tear, improper care, accidents, alterations, or misuse of the product.
  • Claim Process: To make a warranty claim, please contact our customer service team with your order number and a detailed description of the defect. We will assess the claim and, at our discretion, offer a repair, replacement, or refund.

6. Limitation of Liability

Fithato.net shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use our products or website. Our total liability for any claim related to a purchase shall not exceed the amount paid by you for the product in question.

7. Governing Law

These Sales Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

8. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site and placement of orders after such changes constitutes your acceptance of the revised policy.

9. Contact Us

For any questions regarding our Sales Policy or your order, please contact our customer service team:

  • Email: contact@fithato.com
  • Phone: 070 8206 3751
  • Mail: 62 Horsefair Green, Oliver, United Kingdom