Terms and Conditions
Effective Date: September 29, 2025
Please read these Terms and Conditions (“Terms”) carefully before using the Fithato.net website (the “Site”) operated by Fithato (“us,” “we,” or “our”). Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Site. By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Site.
1. Account Creation and Responsibilities
1.1. Account Eligibility: To make a purchase on our Site, you may be required to create an account. You must be at least 18 years old and capable of forming a binding contract. 1.2. Account Information: When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Site. 1.3. Account Security: You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. 1.4. Right to Refuse Service: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
2. Products and Services
2.1. Product Descriptions: We strive to be as accurate as possible in the descriptions of our high-end women’s leather shoes on the Site. However, we do not warrant that product descriptions or other content of the Site is accurate, complete, reliable, current, or error-free. Actual colors and textures may vary slightly due to monitor settings and natural variations in genuine leather. 2.2. Pricing: All prices for our products are listed in GBP (£) and are subject to change without notice. Prices displayed exclude shipping fees and any applicable taxes, which will be calculated and added at checkout. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site regarding pricing or product availability is inaccurate at any time without prior notice. 2.3. Availability: All products are subject to availability. While we make every effort to ensure the accuracy of stock levels, in the rare event that an item you ordered is unavailable, we will notify you promptly and offer an alternative or a full refund. 2.4. High-End Leather Footwear: Our products are crafted from premium genuine leather. Specific care instructions are provided on the product pages and in our FAQ section. Proper care is essential for the longevity and appearance of our high-quality leather shoes.
3. Orders and Payment
3.1. Order Acceptance: Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. A confirmation email acknowledging receipt of your order does not signify our acceptance. Acceptance of your order occurs when we dispatch the product to you. 3.2. Payment: We accept major credit/debit cards and other payment methods as indicated on the Site. All payments must be made in full before dispatch. By submitting an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method. 3.3. Order Cancellation by Fithato: We reserve the right to cancel any order for reasons including, but not limited to, product unavailability, errors in pricing or product description, or suspected fraudulent activity. If we cancel an order, we will notify you and issue a full refund.
4. Shipping and Delivery
4.1. Shipping Policy: We aim to dispatch orders for our luxury women’s leather shoes promptly. Estimated delivery times and shipping costs vary based on your location and chosen shipping method, as detailed in our Shipping Policy. 4.2. Risk of Loss: The risk of loss and title for items purchased from the Site pass to you upon our delivery to the carrier. 4.3. International Shipping: For international orders, you are responsible for any applicable customs duties, taxes, or fees levied by your country’s customs authorities. These charges are not included in the item price or shipping cost.
5. Returns and Refunds
5.1. Return Policy: We want you to be completely satisfied with your purchase of Fithato’s premium leather shoes. If you are not entirely satisfied, you may return items within 30 days of receipt, provided they are in their original, unused condition, with all original packaging and tags attached. 5.2. Refunds: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days, as outlined in our detailed Returns Policy. 5.3. Exchanges: If you wish to exchange an item for a different size or style, please contact our customer service team. Exchanges are subject to product availability. 5.4. Full details: For comprehensive details on our return and refund process, please refer to our dedicated Returns & Exchanges Policy page.
6. Intellectual Property
6.1. Ownership: The Site and its original content, features, and functionality are and will remain the exclusive property of Fithato and its licensors. Our high-end women’s leather shoe designs, logos, trademarks, and all other intellectual property are protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. 6.2. Restrictions: You may not use our trademarks and trade dress in connection with any product or service without the prior written consent of Fithato. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as generally permitted by standard web browser caching.
7. Links To Other Web Sites
Our Site may contain links to third-party websites or services that are not owned or controlled by Fithato. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
8. Termination
We may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Site. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
9. Indemnification
You agree to defend, indemnify, and hold harmless Fithato and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Site, by you or any person using your account and password; b) a breach of these Terms; or c) your violation of any rights of another party.
10. Limitation Of Liability
In no event shall Fithato, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
11. Governing Law and Dispute Resolution
11.1. Governing Law: These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. 11.2. Dispute Resolution: Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts located in the United Kingdom.
12. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have had between us regarding the Site.
13. Changes To These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site.
14. Contact Us
If you have any questions about these Terms, please contact us:
- By email: contact@fithato.com
- By phone number: 070 8206 3751
- By mail: 62 Horsefair Green, Oliver, United Kingdom