Shipping Policy
Effective Date: September 29, 2025
At Fithato.net, we are committed to delivering your premium women’s leather shoes efficiently and securely, wherever you are in the world. This Shipping Policy outlines our shipping procedures, costs, and delivery expectations.
1. Order Processing Time
1.1. Standard Processing: All orders for our high-end women’s footwear are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding UK public holidays) after payment confirmation. 1.2. Peak Seasons: During peak sales periods or promotional events, processing times may be slightly extended. We appreciate your patience during these times and will keep you informed of any significant delays.
2. Shipping Methods and Estimated Delivery Times
We partner with reputable carriers to ensure your luxury leather shoes arrive safely and promptly. Shipping options and estimated delivery times will be presented at checkout based on your delivery address.
2.1. Domestic Shipping (United Kingdom): * Standard Delivery: Estimated 3-5 business days after dispatch. * Express Delivery: Estimated 1-2 business days after dispatch (available for an additional fee).
2.2. International Shipping: * Standard International Delivery: Estimated 7-14 business days after dispatch, depending on the destination country and customs processing. * Expedited International Delivery: Faster options may be available for select countries at an additional cost, with estimated delivery times provided at checkout.
Please Note: All delivery times are estimates and commence from the date of dispatch, not the date of order. Unforeseen circumstances (e.g., severe weather, customs delays, carrier issues) may occasionally cause delays.
3. Shipping Costs
3.1. Calculation: Shipping costs are calculated at checkout based on your order’s weight, dimensions, your chosen shipping method, and your delivery address. 3.2. Free Shipping: From time to time, Fithato.net may offer free standard shipping on orders exceeding a certain value. Any such offers will be clearly advertised on our Site.
4. Order Tracking
4.1. Tracking Number: Once your order for our elegant women’s shoes has been processed and dispatched, you will receive a shipping confirmation email. This email will include your tracking number and a link to the carrier’s website where you can monitor the status of your delivery. 4.2. Tracking Updates: Please allow up to 24 hours for the tracking information to become active after you receive the dispatch confirmation.
5. Customs, Duties, and Taxes (for International Orders)
5.1. Customer Responsibility: For all international orders, the customer is solely responsible for any applicable import duties, customs fees, tariffs, taxes, or other charges that may be imposed by the destination country’s customs authorities. These charges are not included in the product price or shipping cost paid to Fithato.net. 5.2. Payment of Fees: These fees are typically collected by the shipping carrier upon delivery. We cannot advise you on the exact amount of these charges as they vary widely by country. We recommend contacting your local customs office for more information before placing your order. 5.3. Refusal to Pay: If you refuse to pay customs duties and taxes, the package may be returned to us. In such cases, a refund will be issued for the product cost only, minus the original shipping fees, any return shipping fees incurred by Fithato.net, and any applicable customs charges or penalties.
6. Delivery Issues
6.1. Incorrect Address: It is your responsibility to ensure the accuracy of your shipping address. If an order is undeliverable due to an incorrect or incomplete address provided by the customer, Fithato.net is not responsible for re-shipping costs. A refund for the product cost (excluding original shipping) may be issued if the package is returned to us. 6.2. Lost or Damaged Packages: If your package is lost in transit or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible. 6.3. Unclaimed Packages: Packages that are unclaimed by the recipient and returned to us may be subject to re-shipping fees. A refund for the product cost (excluding original shipping) may be issued if the package is returned to us.
7. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our shipping practices or logistical requirements. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site and placement of orders after such changes constitutes your acceptance of the revised policy.
8. Contact Us
If you have any questions about our Shipping Policy or your specific order, please do not hesitate to contact our customer service team:
- Email: contact@fithato.com
- Phone: 070 8206 3751
- Mail: 62 Horsefair Green, Oliver, United Kingdom